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CxFirst DMS allows the businesses or contact centers to set up their complicated query resolution guidelines in a most easily consumable format so that the customer facing teams can assist the customers in solving their queries with the right solution at the right time and deliver better customer experience with each interaction.

Drive 10X better Quality operations with CxFirst QMS. It captures your customer conversations and helps your teams to monitor, audit and improve to deliver exceptional customer experience.

CxFirst TMS saves approx 40% of your team's time per batch hiring. It makes the Agent hiring like a cakewalk by giving end to end visibility on Agent onboarding lifecycle and helps the cross functional teams in your contact center to be more productive and focused.